PowerVita values the protection of personal data. This privacy policy explains which personal data we collect, why we process this data, how we protect it and which rights you have.
This privacy policy applies to the use of the website, the PowerVita App, intake forms, coaching, personal training, hybrid coaching, contact forms, payments and other PowerVita services.
1. Who are we?
PowerVita is a service of Marts Power Gym.
Marts Power Gym
Trading as: PowerVita
Place of business: Oss, the Netherlands
Email: info@powervita.nl
Chamber of Commerce number: 86260537
Marts Power Gym is responsible for the processing of personal data as described in this privacy policy.
2. Which personal data do we process?
PowerVita may process different types of personal data depending on how you use our website, app or services.
Account data
- name;
- email address;
- account ID;
- login and authentication data;
- language preference;
- account status;
- selected plan or service;
- role in the app, such as client or coach.
Contact and communication data
- name;
- email address;
- phone number;
- messages through contact forms;
- coaching requests;
- emails or other communication with PowerVita.
Intake data
- age or date of birth;
- height and weight;
- training goals;
- training experience;
- current lifestyle;
- availability;
- preferences for coaching or training;
- injuries, pain complaints or physical limitations;
- medical points of attention;
- medication use, if you provide this yourself;
- allergies or intolerances;
- nutrition preferences;
- information about recovery, sleep, energy or load;
- other information you provide that may be relevant for coaching, training or guidance.
Training and app data
- training programs;
- exercises;
- sets, repetitions and weights;
- training logs;
- progress data;
- check-ins;
- body weight;
- goals;
- programs and templates;
- insights, analyses and progress data.
Nutrition data
- nutrition logs;
- calories;
- protein, carbohydrates and fats;
- nutrition goals;
- fixed food items;
- nutrition preferences;
- allergies or intolerances, if you provide them yourself;
- data needed to provide nutrition suggestions or insights.
Payment and administration data
- name;
- email address;
- invoice details;
- selected plan;
- price;
- payment status;
- invoice number;
- client number;
- Moneybird contact details;
- payment method;
- SEPA mandate status when direct debit is used;
- data needed for bookkeeping, administration and tax obligations.
Technical data
- IP address;
- browser;
- device;
- date and time of use;
- error messages;
- security logs;
- session data;
- necessary cookies or similar technologies.
3. Why do we process personal data?
PowerVita processes personal data for the following purposes:
- creating and managing an account;
- providing access to the PowerVita App;
- performing coaching, personal training or hybrid coaching;
- reviewing intake forms and requests;
- creating, adjusting and managing training programs;
- supporting nutrition goals and nutrition tracking;
- tracking progress;
- providing insights based on training, nutrition and progress;
- improving coaching and app functionality;
- answering questions and contact requests;
- creating and sending invoices;
- processing and checking payments;
- managing subscriptions, plans and access;
- securing the website and app;
- solving technical issues;
- complying with administration and tax obligations.
PowerVita does not use personal data for medical diagnoses or medical treatment. PowerVita is not a medical healthcare provider. In case of medical complaints, doubt or health risks, we advise you to contact a doctor, physiotherapist or another qualified healthcare professional.
4. Legal bases for processing
PowerVita only processes personal data when there is a valid legal basis. We use, among others, the following legal bases:
Performance of an agreement
Data needed to provide the app, coaching, personal training, hybrid coaching or other services is processed to perform the agreement with you.
Legal obligation
Invoices, administration and certain payment data are processed because PowerVita is legally required to keep records.
Legitimate interest
PowerVita may process certain data to keep the website and app secure, stable and functioning properly. This may include security logs, error reports and technical data.
Consent
For certain data, such as health-related intake data, PowerVita asks for consent. This applies, for example, to information about injuries, complaints, allergies, medical points of attention, nutrition and other sensitive data that you provide yourself.
You can withdraw consent. This may mean that PowerVita can no longer properly provide certain guidance, personalization or app functionality.
5. Health-related data
PowerVita may process health-related data when you provide it yourself through intake, coaching, check-ins, nutrition tracking or app use.
This may include information about injuries, pain complaints, physical limitations, allergies or intolerances, nutrition, recovery, sleep, energy, training experience, physical characteristics and other data that may be relevant for training and guidance.
This data is only used to better assess your request, better tailor coaching or training, personalize exercises and training load, assess training-related risks and support your app experience and progress.
PowerVita treats this data confidentially and does not share it unnecessarily with third parties.
PowerVita does not use this data to provide medical diagnoses and does not provide medical treatment. You remain responsible for reporting relevant injuries, complaints, limitations or changes in your health.
6. The PowerVita App
When you use the PowerVita App, data may be stored about your training, nutrition, progress, check-ins, goals and app use.
This data is intended to make the app work properly and give you better insight into your training, nutrition and progress.
PowerVita may use this data to show and manage training programs, log workouts, register nutrition data, show progress insights, support coaching and guidance, make stagnation or trends visible and improve app functionality.
When you receive coaching, PowerVita as coach may have access to relevant data within your account, insofar as this is needed to provide guidance.
7. Intake forms and coaching requests
When you complete an intake form or coaching request, PowerVita uses this data to gain a better understanding of your situation, goals, experience and any points of attention.
An intake form may be used to assess which form of guidance is suitable, tailor coaching or training, better assess risks or limitations in advance and prepare a suitable trajectory or plan.
Completing an intake form does not automatically mean that a coaching trajectory or registration is final. A trajectory or registration is only final after confirmation by PowerVita and, where applicable, agreed payment arrangements.
8. Payments, invoices and direct debit
PowerVita processes payment and administration data to create invoices, process payments and manage access to services.
PowerVita may use external parties such as Moneybird for invoices, administration, subscriptions, payment statuses and client administration; Mollie, Adyen or other payment processors for online payments or direct debit; and a bookkeeper or accountant when needed for administration or tax filings.
When SEPA direct debit is used, you give separate consent through an official direct debit mandate. Without a valid mandate, direct debit cannot be carried out.
PowerVita may use payment statuses to determine whether access to the app or service is active, paused, expired or terminated.
Invoices and financial administration are retained for as long as legally required.
9. With whom do we share personal data?
PowerVita does not sell personal data to third parties.
PowerVita only shares personal data when this is needed to provide the service, operate the website or app technically, host, store and secure data, handle invoicing and administration, process payments, communicate with clients or comply with legal obligations.
PowerVita may share data with or have data processed by hosting and database providers, authentication and storage services, payment providers, invoicing and bookkeeping software, email services, technical service providers, a bookkeeper or accountant and government authorities when legally required.
These parties may only process data for the purpose for which they are engaged.
10. Hosting, database and technical processing
For the website and app, PowerVita uses technical systems for hosting, database, authentication, storage and security. Personal data may be stored or processed in systems such as Supabase, Netlify, Moneybird, payment providers such as Mollie or Adyen and email or communication services.
PowerVita aims to use only services that offer appropriate security measures. If data is processed outside the European Economic Area, this only takes place when appropriate safeguards under the GDPR are in place.
11. How long do we keep data?
PowerVita does not retain personal data longer than necessary for the purpose for which it was collected, unless a legal retention obligation applies.
- account data: for as long as your account is active or as long as needed for the service;
- training and nutrition data: for as long as your account is active or until deletion is requested, unless retention is necessary for service provision, administration or dispute handling;
- intake data: for as long as needed for coaching, guidance and assessment of your request;
- contact details and messages: for as long as needed to handle contact, client relationship or administration;
- invoices and financial administration: 7 years due to fiscal retention obligations;
- technical logs: for as long as needed for security, troubleshooting and operation of the app.
When data is no longer needed, it is deleted or anonymized, unless PowerVita is legally required to keep it longer.
12. Security
PowerVita takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or disclosure.
Examples of measures include secure connections, secure login, access restriction, role-based access within the app, limiting access to data, security of the platforms used, careful management of client and coach data and, where possible, the use of secure external service providers.
Only persons or systems that need access for service provision, administration, payment or technical purposes have access to personal data.
13. Your privacy rights
Under the GDPR, you have several rights regarding your personal data. You can ask PowerVita for access, correction, deletion, restriction of processing, data portability, objection to processing, withdrawal of consent and an explanation of how data is used.
You can contact us at info@powervita.nl.
PowerVita may ask you to confirm your identity before handling a request, so that data is not provided to the wrong person.
You also have the right to lodge a complaint with the Dutch Data Protection Authority.
14. Minors
PowerVita may also provide guidance to young people. For minor users, consent from a parent or legal representative may be required, depending on age, service and situation.
For users under 16, PowerVita asks for consent from a parent or legal representative where necessary.
When a minor uses coaching, personal training, hybrid coaching or the PowerVita App, PowerVita may ask for confirmation or consent from a parent or legal representative.
15. Cookies and similar technologies
PowerVita may use cookies or similar technologies that are needed to make the website and app work properly. These may include functional cookies for login, session management, security, language settings and technical operation of the website or app.
When PowerVita uses analytical or marketing cookies that require consent, separate consent will be requested.
16. Newsletter and marketing
PowerVita only sends commercial emails or newsletters when you have given consent or when this is legally allowed within an existing client relationship.
You can always unsubscribe from commercial communication. Service messages about your account, payment, invoices, coaching, app use or security may still be sent when needed for the service.
17. Automated insights and app analyses
The PowerVita App may use data to show insights about training, nutrition, progress and consistency. These insights are intended as support and overview. They do not replace professional medical advice and do not constitute a medical diagnosis.
PowerVita may use automated calculations or analyses, for example for progress, training volume, estimated strength development, nutrition averages or signs of stagnation. These insights are informative and intended to help you or your coach make better choices within training and guidance.
18. Changes to this privacy policy
PowerVita may update this privacy policy when the services, app, systems or legislation change.
The latest version is always available on the website. The date of the latest update is shown at the top of this policy.
19. Contact
Marts Power Gym
Trading as: PowerVita
Place of business: Oss, the Netherlands
Email: info@powervita.nl
Chamber of Commerce number: 86260537